Privacy Policy
- Effective Date: July 2026
- Last Updated: July 2026
Your privacy is not a feature — it is a right. At HerbalYogi, protecting your personal information is as fundamental to us as the integrity of the herbs in our products.
We are committed to complete transparency in how we collect, use, and safeguard your data.
This Privacy Policy governs the collection, use, storage, and disclosure of personal information obtained through www.herbalyogi.com and all associated digital properties operated by HerbalYogi. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by this policy.
1. Who We Are
HerbalYogi is an Ayurvedic wellness brand headquartered in Dallas, Texas, USA. Our products are rooted in the century-long Ayurvedic heritage of Baidyanath Ayurved — India’s oldest Ayurvedic institution — and are manufactured in GMP-certified facilities in India before being distributed to our customers worldwide from our US base.
- Brand Name: HerbalYogi
- Headquarters: Dallas, Texas, USA
- Manufacturing Partner: Baidyanath Ayurved (GMP Certified, India)
- Contact Email: customerservice@herbalyogi.com
- Website: herbalyogi.com
2. Information We Collect
We collect only the information necessary to provide you with a seamless, safe, and personalised shopping and shipping experience. This includes:
2.1. Personal Identification Information
- Full name
- Email address
- Phone number
- Shipping and billing address (including country, state/province, ZIP/postal code)
- Date of birth (if voluntarily provided for personalisation)
2.2. Transactional Information
- Order history, product preferences, and purchase records
- Payment method type (we do not store full card numbers — all payment data is processed securely by PCI-DSS compliant third-party gateways)
- Chosen shipping method: Air Freight (2–3 weeks) or Ocean Freight (55–60 days)
- Promotional codes or offers applied at checkout
2.3. Technical & Usage Data
- IP address, browser type, and device information
- Pages visited, time spent on site, and navigation paths
- Referral source (how you arrived at our website)
- Cookie and session data (see Section 6 for full cookie policy)
2.4. Voluntary Information
- Information submitted via our contact form, consultation request, or customer support channels
- Reviews, testimonials, or survey responses you choose to submit
Preferences shared with our Ayurvedic consultation team
3. How We Use Your Information
Core Purposes
- Order Processing — To confirm, process, fulfill, and coordinate the shipment of your orders via your chosen freight method.
- Shipping Coordination — To communicate your order and delivery details to our logistics partners, including freight forwarders and carriers handling Air Freight and Ocean Freight shipments.
- Customer Communication — To send order confirmations, shipment dispatch notices, port/tracking updates, estimated arrival notifications, and respond to support queries.
- Account Management — To maintain your account, manage preferences, and remember your details for a faster checkout experience.
- Ayurvedic Consultation — If you request a free consultation, your information helps our practitioners provide relevant, personalised guidance.
Secondary Purposes
- Website Improvement — To analyse usage patterns and improve the performance, content, and design of our website.
- Personalisation — To recommend products, content, or offers relevant to your stated wellness concerns and browsing history.
- Marketing Communications — To send promotional emails, newsletters, or offers. You may unsubscribe from these at any time via the link in any email.
- Legal & Regulatory Compliance — To meet our obligations under applicable US federal and Texas state law, and international trade regulations governing import/export shipments.
4. How We Share Your Information
HerbalYogi does not sell, rent, or trade your personal information to any third party for their independent marketing or commercial purposes.
We share your data only in the following limited, necessary circumstances:
- Freight & Logistics Partners — For Air Freight and Ocean Freight shipments, your name, address, contact details, and order information are shared with our freight forwarders, carriers, customs brokers, and last-mile delivery partners solely to fulfill and track your shipment.
- Customs & Import Authorities — International shipments may require disclosure of order details (including declared value in USD) to US Customs and Border Protection (CBP) and destination-country customs authorities as required by law.
- Payment Gateway Providers — Your payment information is transmitted to PCI-DSS compliant payment processors. We do not retain or have access to your full card details.
- Technology Service Providers — Trusted vendors supporting our website, analytics, and email platforms, under strict data processing agreements.
- Legal Authorities — If required by US federal law, Texas state law, court order, or governmental authority.
- Business Transfers — In the event of a merger or acquisition, customer data may transfer to the successor entity under the same privacy protections.
5. Data Protection & Security
We take the protection of your personal data seriously. HerbalYogi employs industry-standard technical and organisational security measures to safeguard your information.
- SSL Encryption — All data transmitted between your device and our website is encrypted via Secure Socket Layer (SSL) technology.
- Access Controls — Personal data is accessible only to authorised HerbalYogi personnel and trusted partners on a strict need-to-know basis.
- Secure Payment Processing — Payment transactions are processed through encrypted, third-party gateways. HerbalYogi does not store card numbers, CVVs, or banking credentials.
- Regular Security Audits — Our digital infrastructure is subject to regular security reviews and vulnerability assessments.
- Data Minimisation — We collect only the minimum data necessary for the purposes described in this policy.
Important Notice
While we implement all reasonable security measures, no method of electronic data transmission or storage is 100% secure. In the unlikely event of a data breach that affects your rights, we will notify you in accordance with applicable US state breach notification laws, including Texas law.
6. Cookies Policy
HerbalYogi uses cookies and similar tracking technologies to enhance your browsing experience, understand website usage, and deliver personalised content and offers.
6.1. What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us recognise you, remember your preferences, and understand how our site is used.
6.2. Types of Cookies We Use
- Essential Cookies — Required for the website to function (e.g., keeping items in your cart, maintaining your session). Cannot be disabled.
- Analytics Cookies — Help us understand traffic patterns and how visitors interact with our site (e.g., Google Analytics).
- Marketing Cookies — Used to deliver relevant advertisements and track campaign effectiveness.
- Preference Cookies — Remember your choices such as language, currency (USD), or previously viewed products.
6.3. Managing Cookies
You can control or disable cookies through your browser settings. Note that disabling certain cookies may limit functionality on our website. For detailed guidance, visit www.aboutcookies.org. California residents may also have rights under the California Consumer Privacy Act (CCPA) — see Section 8.
7. Your Rights
- Right to Access — Request a copy of the personal information we hold about you.
- Right to Correction — Request correction of inaccurate or incomplete personal data.
- Right to Deletion — Request deletion of your personal data, subject to legal retention obligations.
- Right to Withdraw Consent — Unsubscribe from marketing communications at any time.
- Right to Portability — Request your data in a structured, machine-readable format.
- Right to Complain — Lodge a complaint with a relevant data protection authority.
We will respond to all legitimate requests within 30 days. Complex cases may require up to 45 days with prior notice.
8. US Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):
- Right to Know — The specific pieces and categories of personal information we have collected about you.
- Right to Delete — Request deletion of personal information we have collected, with certain exceptions.
- Right to Opt Out — Opt out of the sale or sharing of your personal information. HerbalYogi does not sell your personal data.
- Right to Non-Discrimination — We will not discriminate against you for exercising any CCPA rights.
- Right to Correct — Request correction of inaccurate personal information.
To exercise CCPA rights, contact us at contact@herbalyogi.com or write to: HerbalYogi Privacy Team, Dallas, Texas, USA. We will verify your identity before processing requests.
9. Third-Party Links
Our website may contain links to third-party websites, social media platforms, or partner resources. HerbalYogi is not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
HerbalYogi’s products and website are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at customerservice@herbalyogi.com and we will promptly delete that information in compliance with the Children’s Online Privacy Protection Act (COPPA).
11. International Data Transfers
HerbalYogi is headquartered in Dallas, Texas, USA. If you are accessing our website from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States where our servers and central database are operated. By using our website, you consent to this transfer. We ensure all such transfers are conducted with appropriate safeguards in place.
For international shipments, certain personal and order data is also shared with customs and regulatory authorities in destination countries as required under applicable import/export laws.
12. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services and comply with legal obligations. Transactional records are retained for a minimum of seven (7) years as required under US federal and Texas state tax and commercial law. Shipping and freight records — including customs declarations, freight forwarder documentation, and delivery confirmations — are retained for five (5) years. Marketing data is retained until you withdraw consent.
13. Changes to This Policy
HerbalYogi reserves the right to update or modify this Privacy Policy at any time. Material changes will be communicated via a prominent notice on our website or via email to registered users. Continued use of our website after the effective date constitutes acceptance of the updated policy. We encourage you to review this page periodically.
14. Contact Us About Privacy
For questions, concerns, or requests regarding this Privacy Policy:
📧 Email: customerservice@herbalyogi.com
📍 Address: HerbalYogi, Dallas, Texas, USA
🌐 Website: www.herbalyogi.com