Return & Refund Policy
To maintain the highest standards of hygiene and safety for our personal wellness equipment, Herbal Yogi enforces a strict return policy for the Surya Shirodhara device:
Used Devices: All Sales Are Final
- Policy: Once the Surya Shirodhara device has been unboxed and used with any liquids, waters, or treatment oils, it is no longer eligible for a return or refund.
- Reason: This restriction is strictly enforced due to sanitary and public health regulations regarding personal wellness and therapy equipment.
Unused Devices: 7-Day Return Window
- Eligibility: The device must be completely unused, unaltered, and kept in its original, unopened packaging.
- Timeframe: You must contact Customer Care to initiate a return within 7 calendar days of the carrier’s recorded delivery date.
How to Process a Return
- Request an RMA: You must contact Herbal Yogi Customer Support to request a Return Merchandise Authorization (RMA) number. Returns sent without an active RMA number will not be accepted or processed at our warehouse.
- Verify Tracking: Our team will verify your delivery date using your original shipment tracking number to ensure the request is within the 7-day window.
- Ship the Item:
- The customer is responsible for choosing their preferred shipping carrier and paying all return shipping costs.
- The RMA number must be written clearly on the outside of the shipping box.
- Inspection & Refund: Once the device arrives at our warehouse, our quality control team will inspect it to verify that it is completely unused. Upon verification, a refund for the product price will be issued to your original payment method. Note: Original outbound shipping charges are non-refundable.